Text to donate- Terms and Conditions

Thank you for donating to Choose Love.

You will be charged the donation amount you selected plus your standard network rate. If you donate using this service from a UK mobile abroad you may incur additional network charges.

For example CHOOSELOVE1 is a £1 donation, CHOOSELOVE2 for £2 donation, CHOOSELOVE5 for £5 donation, CHOOSELOVE10 for £10 donation and so on up to CHOOSELOVE20 for £20 donation.

Your text donation will be deducted from your mobile phone credit (Pay as You Go) or added to your next phone bill. 

This text to donate service is being provided for Choose Love by a third party provider, Donr Ltd. Donr charges a standard transaction fee of 5% from each donation for the administration of this service, meaning 95% of all donations go to Choose Love, so for every £1 you donate, £0.95 will go to Choose Love. 

You cannot donate from a mobile phone in the Channel Islands or Isle of Man, or from outside of the UK. 

If the keyword or short code you text is invalid, you may still be charged your standard network message charge. You’ll not be charged for a donation as you will not be donating to Choose Love. 

If you send a text in error to 70560 it’s likely that you will be charged if the keyword in your text is ‘active’. You’ll know the keyword is active if you receive a text from Choose Love to confirm the donation. If this has happened please contact your network directly to claim a refund. 

Any donations we receive to short codes or keywords that we are no longer promoting may also be used wherever the need is greatest.

You can donate a maximum of £20 in one text donation and no more than £240 in any one month period. There may be additional daily restrictions imposed by your mobile network operators. 

Full text to donate terms and conditions can be found below 

Full terms and conditions

1. If you are under 16 to use this service you must have your parent or guardian’s permission to send a text donation to Choose Love. All supporters must obtain permission from the bill payer before sending a text message.
2. This service can only be used from a UK mobile and does not include Channel Islands or Isle of Man mobile networks. If you donate using this service from a UK mobile abroad you may incur additional network charges. 
3. Please note that certain mobile virtual network operators (MVNO), such as BT, ID Mobile and Asda Mobile do not yet allow donations via our service to be added to their users’ mobile bills. Users from these networks will have the opportunity to donate by card instead.
4. Please ensure you spell the keyword correctly, you include a donation amount and send your text message to the correct number.
5. If your keyword and short code are valid and your text message is received you will be charged the Donation Value via the reply confirmation text message(s) and your donation will go to Choose Love. It may take some time for you to receive the confirmation text message(s). Unless a cap applies (see below), each valid text you send will result in a charge of the Donation Value plus your standard network message charge, regardless of when you receive your confirmation text message(s). Any repeat texts will result in repeat donations.
6. If you are a UK taxpayer, we can claim an additional 25p in Gift Aid from the government for every £1 you donate. And it doesn’t cost you a penny! To help us claim this, we may send you a follow up text to ask if you want to Gift Aid your donation. For us to claim Gift Aid, you must pay UK income or capital gains tax in the current tax year (this does not include VAT or council tax) at least equal to the amount reclaimed on all your charitable donations and understand that, if you pay less income tax or capital gains tax in the current tax year than the amount of Gift Aid claimed on all your charity donations, it is your responsibility to pay any difference. Find out more about Gift Aid. If you click the link in the text message you will be taken to a site to complete the Gift Aid declaration and have the option to sign up to keep up to date about children we support and fundraising news. Please read the details carefully before submission. You will not automatically be added to any marketing databases if we send you this follow up text.
7. If your keyword or short code is invalid, you may not receive a confirmation text message but may still be charged your standard network message charge. If no confirmation text message is received, you will not be charged the Donation Value as you will not be donating to Choose Love. However if at any point you receive confirmation text messages then you will be donating to Choose Love: you will have been charged your standard network message rate and charged the Donation Value.
8. If you enter the keyword incorrectly, but your text message is sent to a correct short code, and we, acting reasonably, believe you are trying to donate, you may still be charged the Donation Value and receive confirmation text messages, in which case your donation will still be made to Choose Love. Alternatively, in such circumstances or any other circumstances where your donation has failed for any reason, we may instead send you a message to let you know that your donation has failed and offer you alternative routes to donate. The message we send to you in this instance is not a confirmation message so, whilst you will be charged your standard network message charge, you will not be charged the Donation Value and will not be donating to . You will not have been added to any marketing databases if we send you this follow up text unless you have expressly requested to be.
9. Your data will only be used by Choose Love and our agents and will NOT be passed onto any third parties. Your data will not be used for any other purposes other than allowing us to process your donation and help us analyse the results of this campaign. Please see our Privacy Policy.
10. You can donate a maximum total donation of £240 using the same keyword and short code from the same mobile telephone number in any one month period. If you try to donate more than this using the same keyword and short code from the same mobile telephone number you will still be charged your standard network rate, but will not be charged the Donation Value and will not be donating to Choose Love. Also note that pre-paid customers who are trying to donate £10 or £20 (for example) but have insufficient credit, may only be charged £10 or £20 (as applicable). Some mobile networks split larger donation amounts into two transactions. This means that, instead of donating a larger amount like £20 in one transaction, they’ll text to donate £20, but actually donate £10 twice. Your donation will appear as two transactions on your bill, This does not cost Choose Love or you anything extra.
11. If you would like to contribute a different amount to Choose Love, you can donate online on our website at https://chooselove.org/
12. Choose Love and their sub-contractors, subsidiaries and/or agencies cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text not being properly received.

Contact details, complaints and refunds

13. To find out more about Choose Love or if you have questions or complaints about this service, please email contact@choose.love or go to https://chooselove.org/
14. We aim to deal with any complaints promptly, easily and fairly. A copy of our full complaints policy is here. If you are not happy with our customer care or how we handle any enquiry or complaint, you may complain to OFCOM (who regulate text donation services) and we will be happy to provide you with their contact details upon request.
15. For the purposes of providing Premium Rate Services, Choose Love is the Merchant.
16. You can request a refund by contacting our Team using the details above. We may investigate claims to validate the basis of your request. If the request is valid, we will reimburse the Donation Value and may, at our discretion, reimburse the access charge if one has been levied. Refunds will be made back to your mobile phone bill or as credit on your account. If this is not possible, or would prefer to be refunded in a different way please contact us.
17. If you are a parent/guardian and wish to block access to text donation services from your child’s mobile phone, you can contact their relevant mobile network operator directly who will explain how this can be done.
18. The text donation service is provided by Donr Ltd. If you’d like to find out more about Donr, you can visit their website www.donr.com, or contact them by email at hello@donr.com, by phone on 0333 444 7777, or by post at The Stables, St George’s Terrace, Newcastle upon Tyne, NE2 2SU
19. Choose Love is a registered charity, number 1177927(England and Wales).
20. Choose Love reserves the right to change these terms and conditions at any time without notice. We will post our updated terms and conditions on this website so please check regularly for any revisions. The applicable law is that of England and Wales.