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Jobs: Operations Manager

by | 2nd Apr 2024

Job Title: Operations Manager

Reports to: Director of Risk and Assurance

Location: London – Hybrid working practices in place – however at least three days in the office

Contract: Permanent

Salary: £47,000 – £52,000

About Us
Choose Love does whatever it takes to provide refugees and displaced people with everything from lifesaving search and rescue boats to food and legal advice. We elevate the voices and visibility of refugees and galvanise public support for agile community organisations providing vital support to refugees along migration routes globally. We are a lean, passionate team driving a fast-paced global movement across 15 countries. In just five years, we have reached one million refugees and raised tens of millions for nearly 150 organisations providing vital support at every stage along migration routes from Europe to the Middle East and along the US-Mexico border. We are powered by you and by our vision – a world that chooses love and justice every day, for everyone.

Summary of role

We are looking for a self-motivated and experienced Operations Manager to work closely with the Director of Risk & Assurance and Senior Leadership Team to embed and manage effective and robust operational processes and systems across Choose Love. You will be responsible for ensuring compliance with internal policies and procedures, as well as relevant governmental regulatory requirements, including oversight and compliance of Choose Love’s grant making, risk management and fundraising activities.

Core Responsibilities

• Work closely with the Programmes Team and Grants & Assurance lead to ensure compliance with our internal grant making, due diligence and reporting procedures and in line with Charity Commission legislation and guidance. Specifically developing systems and checks for ensuring excellent grant making and management and giving assurance to ELT and the Board that processes are robust at every stage.
• Work with the Director of Risk & Assurance and the Programmes Team to ensure comprehensive due diligence is completed on potential Partners, especially those working in high-risk regions or as part of our humanitarian crisis emergency response portfolio.
• Work closely with the Programmes team and Head of Safeguarding to support partners to enhance their risk management capabilities and adherence to best practices.
• Work with the Partnerships team to ensure fundraising activities and events are fully aligned with our ethical fundraising policy, and that due diligence is completed on potential fundraising partners.
• Ensure commercial contracts and MOU’s are in place and adhered to, including outsourced contract(s) for Choose Love merchandise
• Ensure Partners procurement policies and procedures are in line with relevant regulations and Choose Love’s procurement best practice
• Ensure systems and all relevant licences are in place to support the efficient and effective flow of money-in to Choose Love
• Support the Director of Risk & Assurance and SLT to develop and implement operational risk matrices across Choose Love, feeding into the overarching Organisational Risk Register.
• Work with the Finance team to ensure effective systems are in place for recording and monitoring expenses claims in line with the Choose Love Expenses policy.
• Line manages the Grants Manager & Compliance manager
• Write reports to ELT and Board as required.

Essential Criteria
• Experience of overseeing and managing effective grant making systems and processes
• Experience of implementing systems to ensure compliance with both internal policies and procedures and external regulatory requirements.
• Experience of risk management
• Experience of commercial contracts, and working within procurement regulations
• Line management experience.
• Ability to communicate effectively with integrity, tact and diplomacy; and build and maintain strong working relationships with external stakeholders.
• Highly developed organisation skills, the ability to prioritise and manage multiple tasks concurrently and meet deadlines.
• Ability to work in a fast paced and growth environment.
• Continually analyse systems and data to assess operational efficiencies and effectiveness across the organisation and recommend VFM improvements to ensure Choose Love is as impactful as possible.
• Excellent communication skills with a demonstrated ability to present and influence credibly and effectively at all levels.
• Self-motivated and highly organised with excellent attention to detail
• Ability to work autonomously and take ownership for your own workload and schedule.
• Experience of managing sensitive and at times confidential information, as well as high-
profile partnerships that may require a level of discretion.
• Committed to embedding an equality diversity and inclusion lens to all your work.
• Commitment to Choose Loves values and working to improve the lives of refugees and
displaced people around the world.
• Ability to travel if required.

Desirable Criteria but not essential.

• Experience of supporting charitable fundraising activities
• Experience of working internationally
People are at the heart of what we do so you will be someone who is able to work with a variety of colleagues and partners as part of the role.

How to apply
Interested candidates are invited to apply by providing a CV and cover letter evidencing your ability to match the criteria outlined in the role competencies and ensure your letter includes details of your latest salary and notice period. Please send all applications to the following email address people@choose.love by 12pm 16th April 2024.

Interview information
• First Stage Interviews will take place on week commencing 22nd April 2024
• Final Stage Interviews will take place on week commencing 29th April 2024

Contact Information
To explore the opportunity further or for any queries you may have, please contact: People@choose.love 

Pre-employment checks
Employment with Choose Love will be subject to the following checks prior to your start date:
• a satisfactory Disclosure and Barring Service (DBS) check
• receipt of two satisfactory references


Choose Love is committed to building an inclusive and diverse organisation and welcomes applications from all sections of the community. If you need us to make an adjustment or provide additional support as you apply for a role, please email people@choose.love to discuss in further detail.