Fundraising Frequently asked questions
How do I stop or change my regular donation?
Please get in touch with us at firstname.lastname@example.org and let us know if you’d like to cancel your recurring donation or amend it in any way. It’s helpful if you do this before cancelling or amending via your bank. Please don’t send us any credit card details by email.
I have donated to your fundraiser but I forgot to mark it as anonymous. Is it possible to change retrospectively?
We can anonymise your donation if you email us at email@example.com.
I have donated to your fundraiser but I forgot to mark it for Gift Aid. How can I amend this?
We can change your Gift Aid status if you email us at firstname.lastname@example.org.
What charities benefit from the funds raised?
The funds raised through the Choose Love platform will be used how we see fit based on our assessment of the projects we fund and where they are most needed, however, if you would like these funds to go to a specific fundraising appeal we are running, please email us at email@example.com and let us know. We cannot fundraise for external charities.
I am doing a fundraiser and I would like to email those who have donated, how can I do this?
Unfortunately the GDPR regulations do not allow us to share any personal information with regards to donors. We can send updates to those who have donated and opted in for updates.
What are the regulations around raffles?
We very much appreciate your support, but unfortunately there are rules surrounding raffles and lotteries we have to be very careful to adhere to – specifically that you can’t run an online raffle without a gambling licence. Choose Love won’t be able to get involved with any raffles directly, and this cannot be conducted through our online fundraising platform.
I have products or services I want to sell and support you. What do I need to know?
In order to run a sale to support us please contact us at firstname.lastname@example.org and we will walk you through the best way to do this.
I want to run a live streaming event, can I just go ahead and set it up?
We use Tiltify for our streamed fundraising events, please get in touch with us to set this up.
What is the best way to fundraise on social media?
When you fundraise for us, all donations are used in our unrestricted fund and are allocated to where the need is greatest.
If you would like to fundraise for a specific appeal please contact us with the name of your fundraiser and the appeal you would like to support.