What is 3D secure?

3D Secure is an added authentication step for online payments to prevent credit card fraud, by providing an additional security layer for online purchases made with credit and debit cards. 

With the intention of reducing credit card fraud, we require extra verification through 3D secure before.

3D Secure Logo

3D Secure verification failed! What do I do?

If the 3D Secure verification isn’t working (possibly due to a connection failure or incorrect password) please try the following steps:

    • Attempt the payment again. Make sure you are entering the correct password or SMS net code. If your bank does not support 3D Secure or you have not yet enrolled, please refer to the information below.
    • Disable your pop-up blocker for a few minutes. 3D Secure opens up in an additional window that is easily blocked by pop-up blockers.
    • If it still doesn’t work get in touch with us. 

MasterCard SecureCode/NetCode

For 3D Secure transactions as a MasterCard user, you will either have created a SecureCode password or your bank will send you a NetCode via SMS. You have to enter either of these when prompted by the 3D Secure screen.

If you have not yet enrolled for a MasterCard SecureCode/NetCode you can do it now (if it is supported by your financial institution).

Verified by Visa

Visa cardholders will have to enter their predetermined security password which they have set up with their financial institution. If you have forgotten this password, you will have to reset your password. Click here to find out more about Verified by Visa.


Safekey by American Express

The 3D Secure program by American Express is called SafeKey. SafeKey helps reduce unauthorised online use of your credit card by validating your identity with an additional password or unique value. You can read more about this by clicking here.

If your bank does not yet participate in this 3D Secure program and you are having difficulties with your payment, then please click here to contact us.